2024-2025
In the past few years we delivered a variety of training programmes for companies within the service sector. We notably brought to life practical tools and techniques rooted in Continuous Quality Improvement, Transformational Leadership, Emotional Intelligence, Sense of Luxury, Upselling…
The backbone of our approach lies in putting into practice core values like empathy, benevolence, anticipation and personalisation. We develop trainees’ capability to decipher individual expectations, feelings and reactions in order to be adaptable and make clients and colleagues feel truly seen, understood, and valued. Sometimes, without a single word.
We firmly believe that in today’s evolving world of high-standard services and AI, creating emotions that last is what sets exceptional brands apart.
HR, Marketing & Events consulting: solutions that boost employee and client engagement 